Returns & Exchanges
At The Cornish Company, we strive for perfection in every bite, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our food products, we can only offer replacements or refunds for items that do not meet our quality standards upon delivery.
Contact Our Team
Email our customer support within 24 hours of receiving your delivery, including your order number and clear photographs of the product and packaging.
Quality Assessment
Our bakery team will review your claim to determine if the damage occurred during transit or if there was a production error with your Cornish treats.
Resolution Selection
Once approved, you can choose between a full refund to your original payment method or a complimentary replacement sent via express delivery.
Confirmation
You will receive an email confirmation once your refund has been processed or your new tracking number has been generated for the replacement shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing